Complaints Procedure

Making a complaint

Complaints should be sent to karl@elderroots.co.uk.

Response times

Complaints are normally acknowledged within five working days and answered within 20 working days.

Full practice policies

Read the full Patient Terms & Practice Policies (PDF) for the complaints procedure.

Information icon

We need your consent to load the translations

We use a third-party service to translate the website content that may collect data about your activity. Please review the details in the privacy policy and accept the service to view the translations.